Call Center:+255 755 003116 | info@congemasafaris.com
Ngalo Road, Arusha, Tanzania

Payment Terms and FAQs

Payment Method

Online Credit Card:

Paying with credit card is the fastest and most convenient way to pay. This Payment Method has a 4% bank surcharge that needs to be added on top of the original amount.

Guidelines & Faqs For Online Payment

Why should I make payment using credit card?

Credit card payment is the fastest method of making payments to us without going through many bank procedures. Once you make the payment, we immediately get an approval. This method assists us to confirm your reservations promptly. There is an additional bank charge of 4% as mentioned below. There are no other hidden costs.

Why is there 4% charge?

The 4% charge is a bank charge. These charges are not applied by Congema Safaris but by the bank. In Tanzania, the banks charge supplement of 4% for paying by credit card.

Which types of Credit cards are accepted?

How do I know that my credit card payment is secured?

Your credit card payment is completely secured. We use a link that is sent directly by the bank. The website is HTTPS, which stands for Hyper Text Transfer Protocol Secure. Also, we do not take credit card numbers from you, it needs to be filled up by you using the bank website directly.

How would I know if the credit card payment is successful?

Once you insert the details in the secured website, you will automatically see an approval on the website and online receipt which you need to print and save it for your records. Please send us the payment receipt on email so that we can confirm your booking immediately.

What happens after the credit card approval process?

Once we receive your credit card approval, we shall send you a credit card authorization form that you need to fill for bank verification purposes only. In order to avoid fraud, the banks verify the forms that you have filled to confirm that you are the owner of the credit card. You would also require scanning your passport copy and sending it for bank verification.

Why do I need to send the credit card authorization form?

The reason is so that the banks can verify that you are the true owner of the credit card and thus avoid frauds.

What happens if my credit card transaction fails?

If your transaction fails, then you need to contact your bank to authorize the payments to Tanzania. Most of the time, banks put a caveat on transactions that they feel are fraudulent especially in countries like Tanzania. All you need to do is inform your bank regarding your transaction and you need to try again.
PAY ONLINE

Wire Transfer:

Below are the bank details that you will require to transfer the funds to our account. When transferring the funds, please ensure that our final bank account name is mentioned in the transfer copy. Once we get the swift copy we shall send it to the bank to follow up. This mode of payment takes a minimum of 7 working days for the funds to arrive in our account.

Bank Details:

To Beneficiary :

Account Name: CONGEMA TOURS AND SAFARIS LIMITED

Account Number: 0791389002

Account Currency: USD

Swift Code: EXTNTZTZ

Bank Name: EXIM BANK (T) LTD

EXIM BRANCH – ARUSHA BRANCH GOLIONDOI ROAD 

Branch Address: P.O.BOX 1906 ARUSHA

Telephone: +255 22254892940

FAQ – Direct Wire Transfers

How do I make a direct bank transfer?

You can pay using direct wire transfer either by using online banking or going directly to the bank and instructing the bank to make an international wire transfer to above bank details.

How much are bank charges for the beneficiary bank account?

Approximately USD 45 should be kept as a provision for beneficiary bank account charges

How do I get the bank details?

Bank Details:

To Beneficiary :

Account Name: CONGEMA TOURS AND SAFARIS LIMITED

Account Number: 0791389002

Account Currency: USD

Swift Code: EXTNTZTZ

Bank Name: EXIM BANK (T) LTD

EXIM BRANCH – ARUSHA BRANCH GOLIONDOI ROAD

Branch Address: P.O.BOX 1906 ARUSHA

Telephone: +255 22254892940

What is the most important detail to mention in the wire transfer?

The most important detail when transfer payments to our account is our final beneficiary account details which is :

Bank Details:

To Beneficiary :

Account Name: CONGEMA TOURS AND SAFARIS LIMITED

Account Number: 0791389002

Account Currency: USD

Swift Code: EXTNTZTZ

Bank Name: EXIM BANK (T) LTD

EXIM BRANCH – ARUSHA BRANCH GOLIONDOI ROAD

Branch Address: P.O.BOX 1906 ARUSHA

Telephone: +255 22254892940

What is the physical address of the bank in Tanzania?

Exim Bank
Goliondoi Road,
P. O. Box 1906
Arusha, Tanzania

What is the IBAN number for the bank in Tanzania?

In Tanzania , the IBAN numbers are the same as account numbers. A/C : 0791389002 (SAME AS IBAN NUMBER)

What happens after I make a wire transfer?

Once you have successfully completed a wire transfer, you need to scan us a wire confirmation so that we can follow up with the bank.

How long does it take for the wire transfer to arrive to us?

Wire transfer usually takes upto 7 working days to arrive in our account.

Payment Terms

Tour packages are confirmed upon receipt of 30% deposit of the total cost of the package. Balance payable in full 45 days prior to arrival. Full payment is required if tour is booked less than 45 days.